Bickley Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Bickley Storage. By making a booking, placing items into storage, or using any related service, the customer agrees to be bound by these terms. Please read them carefully before completing a booking, as they explain the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the law that applies to the agreement.

1. Definitions and interpretation In these terms, references to “we”, “us”, and “our” mean Bickley Storage. References to “you” and “your” mean the person or business making the booking or using the service. The words “storage unit”, “stored goods”, and “services” cover any self storage or related storage service we provide under a booking. Headings are included for convenience only and do not affect interpretation. Where these terms refer to a “booking”, that includes reservations made online, by telephone, in person, or through an authorised representative.

These conditions are intended for a UK service arrangement and should be read together with any inventory, booking confirmation, hire agreement, or written notice we issue. If there is any inconsistency, the specific booking documents may prevail over these general terms to the extent stated in those documents. Nothing in these terms affects rights that cannot lawfully be excluded under UK law.

2. Booking process A booking is usually completed when you provide the required details, accept these terms, and receive confirmation from us. We may ask for identification, proof of address, business information, or other details needed to verify your identity and assess suitability. We may decline or cancel a booking request at our discretion where we reasonably believe the service would be unsuitable, unlawful, unsafe, or outside our operating rules.

Before commencement, you must ensure that the booking information is accurate and complete, including the type of goods to be stored, the duration required, any access needs, and any special handling requirements. You are responsible for checking that the storage unit or service selected is appropriate for your goods. If you are booking on behalf of another person or organisation, you warrant that you have authority to do so and that all information provided is correct.

Any start date, availability date, or estimate of service commencement is made in good faith but is not guaranteed unless expressly stated in writing. We may need to delay the start of storage for operational, safety, maintenance, or verification reasons. Where this happens, we will take reasonable steps to inform you and arrange an alternative start date. No storage relationship begins until we have accepted the booking and any required initial payment has been received or otherwise confirmed.

3. Access and use of the storage service You may only use the storage unit or related service for lawful purposes. You must not store items that are prohibited, dangerous, illegal, perishable, environmentally harmful, or likely to attract pests, odours, leakage, or infestation. You must not use the premises in any way that causes nuisance, damage, interference, or risk to others, our staff, contractors, or property.

You are responsible for packing, securing, and labelling your goods adequately unless we have agreed in writing to provide specific handling or packing assistance. We do not inspect the contents of sealed boxes, containers, or packages unless required by law or by a safety concern. You must keep the unit locked where applicable and must not share access methods, codes, or keys with unauthorised persons. Any misuse of access arrangements may result in immediate suspension or termination of the service.

We may impose reasonable rules concerning access hours, vehicle use, loading, noise, fire prevention, security, and site behaviour. These rules form part of the agreement. If you fail to comply, we may refuse access until the issue is resolved. We may also remove, isolate, or secure goods where we reasonably believe there is an immediate risk to health, safety, property, or compliance.

4. Payments, charges, and deposits You agree to pay all charges associated with the storage service, including storage fees, administration charges, deposits, late fees, cleaning charges, disposal charges, and any additional services you request and we agree to provide. Unless otherwise stated, fees are payable in advance and by the method we specify at the time of booking or renewal. We may change our prices by giving reasonable notice in writing.

Where a deposit is required, it may be retained in whole or in part to cover unpaid fees, loss, damage, cleaning, pest treatment, or other sums due under these terms. Any balance remaining after lawful deductions will be returned within a reasonable period. If a payment fails, is reversed, or is charged back, we may suspend access, recover the amount due, and add reasonable administration costs where permitted by law.

Time for payment is important. If you do not pay by the due date, we may charge interest on overdue sums at a rate permitted by the Late Payment of Commercial Debts (Interest) Act 1998, or where that Act does not apply, at a reasonable rate consistent with applicable law. We may also exercise any right to retain, withhold access to, or dispose of goods where the law allows and only after following the required notice procedures.

5. Mid-term changes and renewals Storage arrangements may continue on a rolling basis or for a fixed term depending on the booking. If the arrangement renews automatically, the renewal terms will be stated in the booking confirmation or agreement. You are responsible for checking when the current term ends and for giving any required notice if you do not wish to continue.

We may vary the terms, charges, or operating rules where reasonable, provided we give notice as required by law or by the agreement. If the change materially affects your use of the service, you may be entitled to end the agreement before the new terms take effect, subject to any minimum term or outstanding charges. Continued use after a change takes effect will be treated as acceptance of that change.

You must tell us promptly if your contact details, billing details, or ownership of the goods change. If you fail to do so, notices sent to your last known details will be treated as validly given. We are entitled to rely on the details you have supplied unless and until updated information is provided in writing or through another method we accept.

6. Cancellation and termination If you wish to cancel before the service starts, you must tell us in the manner and within the period stated in your booking confirmation. Any cancellation fee, non-refundable deposit, or admin charge will apply if specified in the booking documents and permitted by law. Where no special cancellation term is stated, reasonable costs incurred before cancellation may be charged.

After the service has started, you may terminate the storage agreement by giving the required notice and removing all stored goods by the end of the notice period. You remain responsible for all sums due until the goods are removed and the unit is vacated. If you do not remove your goods on time, further storage fees may accrue and we may treat the goods as abandoned after following the lawful notice process.

We may terminate or suspend the agreement immediately where you commit a serious breach, fail to pay, store prohibited goods, create a safety hazard, provide false information, or breach waste or environmental rules. In less serious cases, we may give notice to remedy the breach within a reasonable period. If the breach is not corrected, termination may follow. Termination does not affect rights or obligations that arose before termination.

7. Liability and insurance We will exercise reasonable care and skill in providing the service. However, you acknowledge that storage carries inherent risks, including accidental damage, deterioration, theft, fire, flood, vermin, mould, or atmospheric conditions, unless caused by our proven negligence or breach of duty. You are strongly advised to maintain adequate insurance for the full replacement value of your goods.

To the fullest extent permitted by law, we are not liable for loss or damage arising from matters beyond our reasonable control, your own acts or omissions, inadequate packing, inherent vice, unsuitable storage of goods, or failure to follow our instructions. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law.

If we are found liable for loss or damage, our liability will be limited to the lesser of the actual proven loss or the amount stated in the booking agreement, unless the law requires a different measure. We will not be liable for indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, or loss of data, except where such exclusion is not permitted by law.

8. Customer responsibilities for stored goods You warrant that you own the goods or are authorised by the owner to place them into storage. You must ensure that goods are suitable for storage and are not fragile, perishable, irreplaceable, hazardous, or requiring specialist environmental control unless we have expressly agreed otherwise. You are responsible for making any declarations required by law for the goods you store.

You must not store cash, securities, jewellery, precious metals, original documents of exceptional value, firearms, explosives, restricted chemicals, live animals, plants, or any item whose possession or storage is unlawful. You must also not store waste, refuse, or contaminated materials except where we have expressly agreed to handle lawful waste in accordance with applicable regulations. If any prohibited item is discovered, we may take immediate steps to secure, remove, report, or dispose of it as allowed by law.

You are responsible for ensuring that goods are dry, clean, and properly protected for the expected storage period. We are not obliged to check whether packaging is adequate unless we have specifically agreed to do so. If you require special storage conditions, you must obtain written confirmation from us before placing the goods in the unit. Failure to do so will be treated as acceptance that standard storage conditions are sufficient.

9. Waste regulations and environmental compliance You must comply with all applicable UK waste laws and environmental regulations, including rules relating to the storage, handling, transfer, and disposal of waste. The service is not intended for unlawful dumping, fly-tipping, or abandonment of refuse. If you bring waste onto the premises, you must do so only with our prior consent and in accordance with any instructions we provide.

If items are left behind after the end of the agreement, we may treat them as abandoned where permitted by law, but we are not obliged to do so. We may remove, store, recycle, dispose of, or arrange disposal of goods, packaging, rubbish, or contaminated materials at your cost if they are unlawful, hazardous, or left in breach of these terms. Any disposal will be carried out in a lawful and responsible manner, and any recoverable costs may be charged to you.

You are liable for any contamination, pest infestation, pollution, or environmental harm caused by your goods, packaging, or activities. You must indemnify us against reasonable losses, claims, penalties, clean-up costs, and regulatory expenses arising from your breach of waste or environmental obligations, except where such liability is caused by our negligence or other liability that cannot be excluded by law. If required, we may notify the relevant authorities of any suspected unlawful waste activity.

10. Abandoned goods and sale rights If you fail to collect your goods or otherwise fail to remove them following termination or expiry, we may issue written notice requiring collection by a stated date. If the goods remain uncollected after the notice period and any lawful further steps have been taken, we may exercise rights available to us under contract, statute, or common law, including sale or disposal where permitted.

Any proceeds of sale may be used to cover outstanding charges, reasonable costs of enforcement, removal, storage, disposal, and sale. Any surplus will be held for a reasonable period and dealt with in accordance with the agreement and applicable law. If the goods have no meaningful resale value, they may be disposed of without sale where the law allows and after any required notice.

11. Data and notices We will use personal data supplied in connection with the booking for administration, verification, billing, security, compliance, and service management. We will process data in accordance with applicable data protection law. Notices may be given by email, post, text message, or another method specified in the booking documents. A notice is deemed received in accordance with the method used and any applicable legal rules.

12. Governing law and jurisdiction These terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales, unless another part of the UK law applies by mandatory rule. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to any mandatory consumer rights or other applicable statutory protections.

13. General provisions If any part of these terms is held invalid or unenforceable, the remaining parts will continue in force. No failure or delay by us in enforcing a right shall be taken as a waiver of that right. We may assign or transfer our rights and obligations under the agreement where lawful, but you may not transfer your rights or obligations without our written consent. These terms represent the full agreement between the parties on the matters addressed here, unless replaced or supplemented by a written booking document.

This document is intended to provide a clear legal framework for a storage service and should be read carefully before any goods are stored. By continuing to use the service, you confirm that you understand the obligations that apply to your booking, payment, access, liability, cancellation, and compliance with waste regulations.