Storage Bickley Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Bickley provides storage, moving and related removal services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or organisation requesting or using our services, whether as an individual, tenant, property owner, landlord, agent or business.

We, us, our means Storage Bickley, the provider of storage and removal services.

Services means any storage, collection, delivery, packing, loading, unloading, removal, relocation, or associated service supplied by us.

Goods means the items, belongings, furniture, equipment or other property that you ask us to handle, transport or store.

Contract means the legally binding agreement between you and us incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

We provide storage services, moving and removal services, and related assistance such as packing and loading. The exact scope of services for a particular job will be set out in our written quotation or booking confirmation. We are not responsible for any services that are not clearly stated in writing.

We reserve the right to refuse to handle or store any goods that, in our reasonable opinion, present a risk to health and safety, are unlawful to possess or transport, or may cause damage to other goods or premises.

3. Booking Process

3.1 Booking requests may be made by you in writing or verbally. All bookings are subject to our acceptance and availability.

3.2 We may request details about the property, access, parking arrangements, the volume and type of goods, and any special requirements. You must provide accurate and complete information so that we can plan the services correctly.

3.3 Following your request, we may provide a quotation. Unless stated otherwise, quotations are estimates based on the information given by you. If the actual work differs from the description you provided, additional charges may apply.

3.4 A booking is only confirmed when we issue a written confirmation or accept your deposit or advance payment, as applicable. Until confirmation is issued, dates and times remain provisional.

3.5 For removal and storage services, we may apply minimum service durations or minimum storage periods, which will be made clear at the time of booking.

4. Customer Responsibilities

4.1 You must ensure that you have the legal right to transport and store the goods and that the goods do not include any prohibited items as defined in these Terms and Conditions.

4.2 You are responsible for ensuring that access to the collection and delivery addresses is safe and suitable for our vehicles and staff. This includes arranging any necessary parking permissions, access codes, lift bookings, permits or authorisations required for us to carry out the services.

4.3 You must inform us in advance of any issues that may affect the services, such as restricted access, low headroom, narrow staircases, time limits on loading areas, or any items that are unusually large, fragile or valuable.

4.4 You are responsible for packing your goods safely and securely unless you have requested and paid for our packing services. We are not liable for damage arising from inadequate or unsuitable packing by you or by third parties acting on your behalf.

4.5 You must not include in your goods any items that are hazardous, flammable, explosive, perishable, illegal or otherwise unsuitable for transport or storage, including but not limited to gas cylinders, fuel, paints, chemicals, firearms, illegal substances, live animals, plants or food that may spoil.

5. Payments and Charges

5.1 Our charges are calculated in accordance with the quotation or tariff provided to you and may take into account the volume of goods, distance, time, labour required, equipment used and any additional services requested.

5.2 Unless we agree otherwise in writing, payment for removal services is due in full no later than the day of service commencement. For storage services, payment is typically due in advance for the agreed storage period.

5.3 We reserve the right to require a deposit or advance payment to secure your booking. Deposit terms and conditions will be stated at the time of booking and may be non refundable except where otherwise specified in these Terms and Conditions or required by law.

5.4 If payment is not received by the due date, we may suspend or cancel the services, refuse access to stored goods, and charge interest on overdue amounts at the statutory rate or a reasonable commercial rate, whichever is applicable.

5.5 Additional charges may apply if the work takes longer than anticipated because of circumstances beyond our reasonable control or because of incomplete or inaccurate information provided by you. This may include waiting time, extra journeys, night or weekend work, or the need for additional staff or equipment.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by providing us with reasonable written notice. The amount of notice required and any applicable charges will depend on the type of service and will be explained at the time of booking.

6.2 If you cancel your removal or storage service with short notice, we may charge a cancellation fee to cover our costs and any loss of business. As a guideline, cancellations made very close to the service date may incur up to 100 percent of the quoted charges.

6.3 If you wish to change the service date, time or scope, we will try to accommodate your request but cannot guarantee that the new arrangements will be available. Changes may result in revised charges or additional fees.

6.4 We reserve the right to cancel or reschedule services where we are unable to perform the contract due to events beyond our reasonable control, including extreme weather, road closures, accidents, industrial action, or illness of key staff. In such cases we will notify you as soon as reasonably practicable and offer an alternative date or a refund for any services not provided.

7. Access, Delays and Parking

7.1 You must ensure that we have suitable parking and access at both collection and delivery points. Any parking charges, penalties or fines incurred as a direct result of inadequate arrangements or inaccurate information supplied by you may be charged to you.

7.2 If our staff are unable to gain access to the premises at the agreed time, or if there are unreasonable delays not caused by us, we may charge for waiting time or additional visits.

7.3 If access is unsafe or impossible, we may refuse to carry out some or all of the services and this may be treated as a cancellation by you. In such circumstances, cancellation charges may still apply.

8. Storage Terms

8.1 Where we store your goods, they will be kept in a storage facility or unit selected by us. We may move goods between units or locations for operational or security reasons, provided that the level of care and security is not materially reduced.

8.2 You must not store any prohibited goods as listed in these Terms and Conditions. We may inspect stored goods where we have reasonable cause to believe they include prohibited or dangerous items, or where we are required to do so by law or by a competent authority.

8.3 Storage charges will be invoiced at the agreed intervals, usually monthly in advance. If you fail to pay storage charges on time, we may exercise a lien over your goods and may, after giving reasonable notice, sell or dispose of the goods to recover the amounts owed and any reasonable costs incurred.

8.4 You remain responsible for insuring your goods while in storage unless we have expressly agreed in writing to provide insurance cover. Our liability is limited as set out in these Terms and Conditions.

9. Waste, Rubbish and Environmental Regulations

9.1 We are not a waste disposal business and do not routinely remove rubbish or unwanted items unless this has been expressly agreed in writing as part of a clearance service.

9.2 It is your responsibility to ensure that any items presented for removal or storage comply with waste and environmental regulations. Hazardous, contaminated or prohibited materials must not be included with your goods.

9.3 Where we agree to remove items that constitute waste, these will be handled in accordance with applicable environmental and waste management regulations. Additional charges may apply for disposal, recycling, special handling or any permits required.

9.4 If we discover that you have included prohibited or hazardous waste within your goods, we may refuse to transport or store those items, and we may charge you for any costs, fines, penalties or cleaning expenses that result.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing our services. However, our liability to you for loss of or damage to goods is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.

10.2 We are not liable for loss or damage arising from your failure to adequately pack or protect goods, your failure to disclose relevant information, or your inclusion of prohibited or unsuitable items.

10.3 We are not liable for loss or damage caused by normal wear and tear, inherent defects in the goods, atmospheric or climatic conditions, pests, or gradual deterioration.

10.4 We are not liable for any loss or damage where goods are already damaged, fragile or of poor condition, or where they are assembled or repaired using self assembly or non standard construction that is inherently weak.

10.5 Unless we agree otherwise in writing, our liability for loss of or damage to goods, whether in transit or storage, is limited to a reasonable sum per item or per consignment, subject to an overall cap. Details of any applicable limits may be provided in your quotation or confirmation.

10.6 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the services.

10.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Customer Indemnity

11.1 You agree to indemnify us against all claims, losses, liabilities, costs and expenses arising from your breach of these Terms and Conditions, including but not limited to your failure to provide accurate information, your inclusion of prohibited items, or your failure to obtain necessary permissions for parking, access or entry.

12. Insurance

12.1 You are strongly advised to insure your goods for their full replacement value during transport and storage. You may arrange your own insurance or, where available, request details of any cover or options that we may offer. Any insurance provided by or through us will be subject to its own terms, conditions and exclusions.

13. Complaints and Claims

13.1 If you have a complaint about our services, you must notify us as soon as possible so that we can seek to resolve the issue. For damage to goods, you should inform us in writing without undue delay, ideally at the point of delivery or discovery.

13.2 You may be asked to provide supporting evidence, such as photographs, inventories or invoices. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or exclude any liability we might otherwise have had.

14. Data Protection and Privacy

14.1 We will handle your personal information in accordance with applicable data protection laws. We will use your details to manage your booking, provide the services, process payments, and communicate with you about your contract.

14.2 We may store your information for a reasonable period after the end of the contract to comply with legal obligations, resolve disputes and maintain records. We will take reasonable steps to protect your information from unauthorised access, misuse or loss.

15. Force Majeure

15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, war, terrorism, industrial disputes, acts of government, road closures or utility failures.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided under them.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, negotiations, representations or agreements, whether written or oral, relating to their subject matter.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless we agree otherwise in writing.